Asking for Help is Mandatory by Rick White, President 180BIZ
Today, I want to talk about something that I think that's important. I was brought up to believe it's better to give than to receive, that it's better to be on the giving end and the receiving end. There is a beauty to giving. It feels good. It makes me feel important and I really do want to help other people. It feels amazing when I can give and help and serve, but it can be isolating at the same time. Please understand that this is something I struggle with as well. It isolates you when all you do is give. It isolates you because it becomes a part of your identity. It becomes who you are. Being a giver is fantastic, but you must be able to ask for help. It's okay to ask for help.
In fact, I'm going to tell you that asking for help is mandatory. Let me explain why I think it's mandatory. It makes you authentic when you ask for help; it humanizes you. Sometimes people look at us like we're up on a pedestal. But I put...
Tracking Numbers by Rick White, President 180BIZ
Today’s Daily Dose is your business tip. I’ll talk to you about tracking numbers. There are numbers you should be tracking all the time and probably aren’t tracking. These numbers will help you determine how well you and your team are at selling the work.
Call Effectiveness. If your conversion rate is low, you might need to do a better job at connecting with your customers.
Incoming Call Conversion Rate. Tracking this number will help you to see how effective your team is at converting an inquiry into an appointment. Now has never been a more important time to understand these numbers and know what they are
- Count the number of incoming calls
- Track the number of appointments you made with those incoming calls
- Divide the number of appointments by the number of incoming calls to see the percentage.
- The Conversion Rate benchmark is 50% or higher.
Outgoing Call Conversion Rate....
Opportunity by Rick White, President 180BIZ
The topic for today is opportunity. There aren't a lot of people thinking opportunity right now. What they're thinking is survival. But survival is only going to get you so far. That’s because you're going to hit your base needs and then it stops. You’ll end up waiting it out. I want to help you stop survival thinking and begin growth thinking. Think abundance. Think about how you can maximize the opportunities that are all around you right now. Napoleon Hill said, “Every adversity, every failure, and every heartache, carries with it the seed of an equivalent or greater benefit.”
I honestly believe that there's been some great blessings to come out of this. I think it helped us understand where some of our holes are in the business. I think it helped us to do a reset on how we're doing things and who we're doing them for. It helped us reevaluate what we're delivering to people. I think it gave us a chance to review...
Worry vs. Concern by Rick White, President 180BIZ
What I want to talk to you about today is WORRY vs. CONCERN and the differences. When you worry about something, you are letting your imagination take control. Worry is like staring at a huge bottomless pit. You begin to blow the situation out of proportion causing causes paralysis. For example, you might thing that because of the virus, you don't have enough cars, you’re not going to make enough money to pay your staff. You’re going to lose your business. Your kids won't love you anymore and your spouse will leave me. That's what we do. We stack stuff up when we worry. We are 100% focused on the problem, 100% focused on the problem.
What happens when we have concern? We step back, see the problem, and go through a process to deal with it. With concern, we see it and deal with it. Let me show you what that looks like. When you have concern, answer these questions for yourself.
Feelings are Feedback by Rick White, President 180BIZ
The first thing I want to do is I want to tell you about a recent conversation that I had with a client. I was checking in on a shop owner and his wife to see how they were doing. They mentioned that things have been tight and they’re not doing very well. This shop’s customer base is mostly dealerships and other shops. And as you can guess right now their businesses way off because of that.
One previously talked to them about getting out there with Facebook videos and expand their customer base using different strategies. They can expand their audience, their reach. The owner’s wife has posted a few videos on Facebook. But, when I looked on their page, they haven't done much of anything lately. I asked what was going on with their outreach and videos. She replied that they cut back on staff and didn’t have the time. And when she did have time, she told me that she didn’t feel like it.
Number one, not...
You Create Your Day by Rick White, President 180BIZ
I want to talk to you about seizing the day. It's easy to go into the future and see this as, if you can pardon my French, a real shit show right now and I get it. There's a lot of stuff going on. Things are different. It's uncomfortable. I believe it's our nature to pull back. What I want to talk to you about today is the delusion that you're going to go into the day half-heartedly and end up with something amazing on the other end. It does not happen. You cannot go in half-hearted. You cannot dial your day in, call it in from the bed and expect amazing results. You must be all in. And this is a decision that you must make every moment of every day, especially in times like these. It’s because everything on the outside is going to push you down. Everything on the outside is going to be telling you to slow down, it's not worth it. But I am telling you right now, some shops are thriving. They are pushing through this. They are...
Just Listen by Rick White, President 180BIZ
What I want to talk to you about is this is our faith edition. Please remember, I am not a preacher. I'm not ordained, although Sandy has tried to talk me into it. I don't even play a preacher on TV. This is just stuff that has touched me that I'd like to share with you and hopefully put a positive spin on everything we're going through right now. So, one of the things that I really love is this time of year it's Easter season.
The last thing that Jesus said on the cross was “It is finished.” He had completed the work, he had fulfilled the prophecies. Before Jesus you could not go directly to God. You had to have a priest in between you and God. You had to have an intermediary, someone that would intercede on your behalf. So, you never had a direct relationship with God. This is one of the most amazing things to me, and it brings a tear to my eye every time I think about it. When Jesus said, “It is finished,” the...
Neighbors by Rick White, President 180BIZ
I want to talk to you today, as part of my Family Edition, about your neighbors and the divided nature of our country. I want to talk to you about how we're becoming polarized as to right and wrong, dumb and smart, etc.
Depending upon who you listen to, there's about 11 million bits of data coming into our brain every second. And we're able to consciously be aware of only 500,000 bits. Think about that for a second. There's 11 million bits of data coming into our brains and we are only capable of consciously processing 500,000.
What doesn't change is the disparity. If our minds were completely conscious of everything that was around us, we would go insane. So, we have this device in our brain called the Reticular Activating system or RA for short. The RA filters data. It filters data out based on what's important to us. For example, when I bought my Dodge truck, I saw Dodge trucks everywhere. I just didn't pay attention to them before....
Scoring Your Actions by Rick White, President 180BIZ
We've been talking about action and what I really want to talk about today is how we score our actions. Every one of us has a ruler. We don’t just take action. When we have a destination that we're moving toward we need a ruler to measure progress. And the problem that I see with this all the time, it's a zero sum game.
I’ll explain to you what happens. Let's say your goal is 2.5 hours per ticket of labor and you fall short of it. That's a negative, right? It's a minus sign. That's how you score it. It was a loss. And it just brings us down a very negative rabbit hole, doesn't it? So anytime we don't achieve what we're going for, you know, the target, you give yourself a negative score. And it kicks your butt. It lowers your self-esteem. It lowers your confidence. It lowers your belief in your ability to meet your goals. And it makes it harder to get up the next morning and be excited about losing again.
React, Recover, Respond by Rick White, President 180BIZ
I've been talking the last couple of days about actions and where they're coming from. Your actions are coming from either a place of scarcity or opportunity. I talked about how to see which by the number of options you see and getting stuck in the planning stage and the desire to be perfect before acting. Now let’s talk about why we get stuck there.
We mostly get stuck in the planning stage because of fear. We tell ourselves we're not ready. As children, it was okay to fail, like trying to walk and trying to ride a bike. We fell but got right back up and tried again. As adults, it doesn't work that way any longer. Can you imagine a toddler sitting in crawling until they completely figured out how they could walk perfectly and never fall? It's not possible. As adults, we want perfection out of fear.
I learned this lesson from Mel Robbins and Coach Jennie. They said that perfectionism isn't the desire to do something...
Enjoy the blog? You'll LOVE our
Be our guest on our next monthly webinar, November 13th at 12pm eastern time.
CONFLICT vs CONFRONTATION
For more information and to sign up to be my guest at our next webinar to give the program a free test drive, click the button below.
See you there!
You're almost there!
After clicking SUBMIT, check your email to complete the authentication process.
By downloading the ABC's of Employee Retention EBOOK you will receive notifications of future 180BIZ training offers.