Episode 16 - Profit Lives on the Invoice for Auto Repair Shop Owners!
I will continue talking about invoicing, but I know, it’s hard to get excited about that. Most people think profit lives on the P & L, but it doesn’t. Profit is reported on the P & L, it lives on the invoice....View Episode
Episode 15 - Documentation is a Must for Auto Repair Shop Owners!
I’ve been talking about invoicing and how important it is to your business. First, I focused on being curious and then about documenting control. Your invoice is so much more important than we give it credit. So...View Episode
Episode 14 - Transparency is Key in Invoicing for Auto Repair Shop Owners!
This is the second episode where I’m talking about invoicing, the second most neglected area in an auto repair shop. In the previous episode I talked about curiosity. Today I will talk to you about Control. Most of us...View Episode
Episode 13 - Your Auto Repair Shop Invoice: It's More Than Just a Piece of Paper! For Auto Repair Shop Owners
Today I’m going to talk to you about the second most overlooked area in a typical auto repair shop. The first area is your finances, not knowing where you're headed. That is a really dangerous place to be. The second...View Episode
Episode 12 - Taking Action & Creating a Plan for Auto Repair Shop Owners
Over the last three weeks, we've talked about effective communication. We talked about a framework that allows you to engage and attract the people that are in your life. The first step is to understand and...View Episode
Episode 11 - Effective Conversations Through Collaboration for Auto Repair Shop Owners
We've been talking about having effective conversations with our team, with our family, whoever it might be. Now it's time to ask a very simple question. What do you think we can do about it? You know, what are our...View Episode
Episode 10 - Seeing Things From Another Perspective for Auto Repair Shop Owners
We started this conversation last week about being able to communicate more effectively. And there's a few things I want to talk about today. The reason why your communication is not as effective as it could be is...View Episode
Episode 9 - Overcoming Frustration in Communication for Auto Repair Shop Owners
What I want to talk about today is the frustration of communication. Do get frustrated when you're communicating? You know where it seems like you're talking to a wall or it seems like things don't change. And it's...View Episode
Episode 8 - Monthly KPIs for Auto Repair Shop Owners
We've talked about daily and weekly numbers. Now let's talk about monthly numbers and then annual numbers. You have to know where you are going - but also when you've stalled. So let's dig in - keep listening!View Episode
Episode 7 - Weekly Metrics
Let's talk about weekly numbers. These are numbers that we're going to step back a little bit. And instead of being on the ground in the forest, we're going to climb the trees and we're going to see it a little bit...View Episode
Episode 6 - Key Metrics for Auto Repair Shop Owners
In a previous blog, I talked about not having a destination and how important it is to have the clarity that destination brings. That clarity creates focus. That clarity creates blinders. That clarity is kindness. And...View Episode
Episode 5 - Direction vs Destination
I want to save you from the difference between direction and destination. Think about walking in a specific direction. It’s just that, a direction. A direction is very broad. I could go pretty much anywhere That's...View Episode