Just One Thing

Just One Thing

Hosted by: Rick White

Get every week started with Just One Thing to improve your business, better service your customers and watch your bottom line grow and grow! All in just 10 minutes or less!

All Episodes

Episodes

Episode 9 - Overcoming Frustration in Communication for Auto Repair Shop Owners

What I want to talk about today is the frustration of communication. Do get frustrated when you're communicating? You know where it seems like you're talking to a wall or it seems like things don't change. And it's...
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Episode 8 - Monthly KPIs for Auto Repair Shop Owners

We've talked about daily and weekly numbers. Now let's talk about monthly numbers and then annual numbers. You have to know where you are going - but also when you've stalled. So let's dig in - keep listening!
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Episode 7 - Weekly Metrics

Let's talk about weekly numbers. These are numbers that we're going to step back a little bit. And instead of being on the ground in the forest, we're going to climb the trees and we're going to see it a little bit...
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Episode 6 - Key Metrics for Auto Repair Shop Owners

In a previous blog, I talked about not having a destination and how important it is to have the clarity that destination brings. That clarity creates focus. That clarity creates blinders. That clarity is kindness. And...
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Episode 5 - Direction vs Destination

I want to save you from the difference between direction and destination. Think about walking in a specific direction. It’s just that, a direction. A direction is very broad. I could go pretty much anywhere That's...
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Episode 4 - You Can't Demand Trust

We're so focused on making a sale and on getting those numbers. I need to talk to you about one word and that word is TRUST. You're never going to get someone to do something until they trust you. You're never going...
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Episode 3 - Focus On Their Needs Not Yours

Are you focused on that person in front of you and their needs, or are you focused on what you need? Are you focused on what you’re lacking? Are you focused on your payroll? Are you focused on your bills? If you're...
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Episode 2 - Focus On Buying Not Selling

When you're focused on selling you're pushing your agenda. Instead, focus on the buying process, on what triggers the buyer, on what helps them make the decisions. How can you influence that? All of a sudden you're on...
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Episode 1 - Chasing the Sale

Today I’ll talk about sales. Remember, whatever you chase runs away. I’ll say that again. Whatever you chase runs away. How many of you have ever had a puppy get by you and run outside? Each time you go after that...
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