Anyone that reads this blog knows I love quotes. They’re incredible lessons wrapped up in little nuggets. I came across one yesterday that really got me thinking and piecing things together. The quote is “A word of encouragement during a failure is worth more than an hour of praise after a success.” – Unknown. Think about those words for a moment. Let them mull in your brain. When an employee fails, is giving encouragement your go to response? If you’re like most, I’m willing to bet No.
Think about it though, it really makes sense. Sure your employees want to be recognized for doing things right, we all do. But how much more important is it to let them know that you believe in them and care about them when they fail? Instead of letting them feel bad because they failed and actually adding to it by getting upset and making them feel worse, you build them up and reinforce the fact that they’re a good person.
The best way to deal with the...
I believe in the concept of mind over matter. I'm not talking about telekinesis or ESP; I'll leave those topics to those more qualified than I to discuss. What I am talking about is what you believe in your mind, you create in your life. Before you label me a nut job and move on, please read on and see if you agree with me by the end of this post.
Why is it there can be two hotels in the same market where one is thriving and the other is struggling? Why is it there's one automotive repair shop that says they can't charge for diagnosing vehicles while another shop down the street that has customers regularly authorizing the shop up to three hundred dollars? Why is it a seventy-four-year-old woman can't swim but her kids' can?
All of these scenarios can be traced to what the person believes.
I was watching Hotel Impossible with my wife Brenda. Hotel Impossible is a show where the host, Anthony Melchiorri, goes and rescues failing hotels around the country. He does this by identifying...
When it comes to focus, there are two typical types I commonly see. You're focusing on your activity or on what you're trying to avoid. When your attention is on your activity, you're in "do it" mode to the exclusion of everything else. All that matters is getting the task at hand completed so you can move on to the next. Making what you want to avoid the center of your universe seems like a good idea. You want to stay as far away from the negative consequences of what keeps you up at night. Both of these should be avoided at all costs because neither will help you achieve all that you can and want to have.
What you want to focus on instead is the desired outcome you want for yourself, your business, and ultimately your life. You need to be crystal clear on where you're going. Once you know where you're going, you'll be able to determine the best way to get there. Activity on its own doesn't equal achievement. You need to know your destination and then you'll be able to come up with...
"YES! I made the sale!!!" can be heard all around the globe. The truth of the matter is you can never make a sale. It's not possible. The fact is you can't sell anyone anything. I know this sounds harsh but keep an open mind, and I promise this will make sense.
The only one that completes the sale is the customer. They're the one that decides to move forward or to walk away. The entire concept of selling is, with your words and actions, to create a buying atmosphere where the customer is more likely to say, "Yes."
The first secret to getting great at sales is to internalize the great truth that selling has nothing to do with the transaction and everything to do with the relationship. The primary purpose of any business is to create and keep a customer. You don't achieve that goal by completing transactions; you do that by building relationships. People don't do business with companies; they do business with people they know, like and trust. If they don't like or trust you, no matter...
Does changing goals make you feel like you’ve failed? It shouldn’t. There are times when you must change your goals to realize the life that you’ve always wanted. And on the flip side, there are times you shouldn’t change your goals. The best way to figure out whether you should keep your goals or ditch them is to ask yourself these two simple questions, “Is this really important to me?” If you answered in the affirmative, now ask, “Why?”. If you answered in the negative, ask, “Why not?” When you ask yourself these questions, be honest. Don’t let circumstances or fear lower what you believe you’re capable of achieving.
There are three reasons why you should change your goals.
The most valuable thing you have isn’t your money, your house, your car, or any other possession you own; it’s time. You can make more money, you can buy another house, and you can replace your car. But you can’t buy or replace time. It is the great equalizer. Someone else may have a bigger house, a nicer car, or a larger bank account but they have the same amount of time as you do each and every day.
The differentiator between the successful and significant few compared to the masses is what they do with their time. Like them, you have a choice every moment of the day to either invest your time or to spend your time. The difference is simple. When you invest time, you get a return on that time. When you spend time, it’s gone forever.
How do you invest your time? When you use your time to pursue a goal, improve yourself and your abilities, or help another, you’re investing your time. You’re sowing seeds that will reap a harvest of success and...
With the upcoming Summer Olympics right around the corner, I was doing some reading on the games and came across a study that surprised me. Psychologists determined by observing numerous contests found that the levels of happiness didn’t match the medal. Of course, the gold medal winner was overjoyed with their hard work resulting in their win. These psychologists found that the bronze medal winner was happier than the silver medalist. That’s right, the person placing third was happier than the person placing second!
How is that possible? After any significant event, you experience what’s called counterfactual thinking. You do this to make sense of the results you achieved as it relates to the world around you. Simply put, you run different “what if” scenarios in your mind that help you imagine how things could have ended differently.
For the gold medal winner, the only what if he can see is not getting the gold, and that’s why he’s happy....
This past weekend my grandson Brandon schooled me on the power of impact. I took Brandon camping for the first time. The Cub Scout Pack he belongs to planned this past Saturday as a day filled with sports, fun, friends, and fishing culminating with the last Pack meeting of the year and then a covered dish dinner. They also invited families to stay the night camping if they so desired. The weather report didn’t look promising and the thought of setting up a tent on a rainy Saturday with people I barely know held little pleasure for me. Brandon slept over our house Friday night and helped get the truck packed as my wife pushed me through this upcoming ordeal. Here I was silently dreading going and while Brandon’s excitement was evident, it wasn’t until we got in the truck and were driving to the campsite that he really opened up about how excited he was.
Then it struck me. A story I’d read many moons ago about an old man searching for a photo of his wife...
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