All Episodes
Episodes
Episode 12 - Taking Action & Creating a Plan for Auto Repair Shop Owners
Over the last three weeks, we've talked about effective communication. We talked about a framework that allows you to engage and attract the people that are in your life. The first step is to understand and...
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Episode 11 - Effective Conversations Through Collaboration for Auto Repair Shop Owners
We've been talking about having effective conversations with our team, with our family, whoever it might be. Now it's time to ask a very simple question. What do you think we can do about it? You know, what are our...
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Episode 10 - Seeing Things From Another Perspective for Auto Repair Shop Owners
We started this conversation last week about being able to communicate more effectively. And there's a few things I want to talk about today. The reason why your communication is not as effective as it could be is...
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Episode 9 - Overcoming Frustration in Communication for Auto Repair Shop Owners
What I want to talk about today is the frustration of communication. Do get frustrated when you're communicating? You know where it seems like you're talking to a wall or it seems like things don't change. And it's...
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Episode 8 - Monthly KPIs for Auto Repair Shop Owners
We've talked about daily and weekly numbers. Now let's talk about monthly numbers and then annual numbers. You have to know where you are going - but also when you've stalled. So let's dig in - keep listening!
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Episode 7 - Weekly Metrics
Let's talk about weekly numbers. These are numbers that we're going to step back a little bit. And instead of being on the ground in the forest, we're going to climb the trees and we're going to see it a little bit...
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Episode 6 - Key Metrics for Auto Repair Shop Owners
In a previous blog, I talked about not having a destination and how important it is to have the clarity that destination brings. That clarity creates focus. That clarity creates blinders. That clarity is kindness. And...
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Episode 5 - Direction vs Destination
I want to save you from the difference between direction and destination. Think about walking in a specific direction. It’s just that, a direction. A direction is very broad. I could go pretty much anywhere That's...
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Episode 4 - You Can't Demand Trust
We're so focused on making a sale and on getting those numbers. I need to talk to you about one word and that word is TRUST. You're never going to get someone to do something until they trust you. You're never going...
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Episode 3 - Focus On Their Needs Not Yours
Are you focused on that person in front of you and their needs, or are you focused on what you need? Are you focused on what you’re lacking? Are you focused on your payroll? Are you focused on your bills? If you're...
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Episode 2 - Focus On Buying Not Selling
When you're focused on selling you're pushing your agenda. Instead, focus on the buying process, on what triggers the buyer, on what helps them make the decisions. How can you influence that? All of a sudden you're on...
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Episode 1 - Chasing the Sale
Today I’ll talk about sales. Remember, whatever you chase runs away. I’ll say that again. Whatever you chase runs away. How many of you have ever had a puppy get by you and run outside? Each time you go after that...
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