All Episodes
Episodes
Episode 114 - Exploring Zones and Modes for Auto Repair Shop Owners
Unlock the roadmap to business success! Join us in this podcast episode as we unveil the game-changing "DO IT" and "GROW IT" modes, guiding auto repair shop owners through zones of comfort, fear, learning, and growth....
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Episode 113 - Driving Towards Quality for Auto Repair Shop Owners
In this podcast episode, we unveil the secrets to achieving top-notch quality control in your auto repair shop. Learn why a second test drive is crucial, how to connect with the vehicle's nuances, and why...
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Episode 112 - Clearing the Communication Pitfall for Auto Repair Shop Owners
One of my favorite quotes is by Oscar Wilde. He said, “The greatest tragedy in communication is the illusion that it's taken place.” That is an amazing quote to start with because we're still talking about comebacks....
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Episode 111 - Comeback Chronicles: Mastering Blame & Customer Satisfaction for Auto Repair Shop Owners
Unveil the art of mastering comebacks and navigating blame with finesse. Join us for expert insights on building trust, effective communication, and delivering exceptional customer experiences in any challenging...
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Episode 110 - Navigating Client Comebacks for Auto Repair Shop Owners
In this episode, we explore the art of handling client comebacks with a focus on empathy and understanding. Learn how to expect the best, avoid automatic blame, and prioritize your clients to turn challenging...
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Episode 109 - Revving Success: Mastering Reviews for Auto Repair Shop Owners
In this episode, learn the power of responding to reviews in auto repair shops. Neglecting reviews is like walking away from a party without acknowledging a grateful customer. Discover how personalized responses build...
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Episode 108 - You Need to ASK for the Review for Auto Repair Shop Owners
Well, I want to keep talking about the reviews. One of the reasons you're not getting a review is because you are not asking for it. There's a thing called the illusion of transparency. That means you unconsciously...
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Episode 107 - The Statistics of Reviews for Auto Repair Shop Owners
Let’s talk about something you just can't afford to ignore anymore. Reviews were something you've wanted to have or a nice to have. Or they were something you really didn’t want to know about. You didn’t want to know...
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Episode 106 - Why You’re Not Getting Those Reviews for Auto Repair Shop Owners
In this episode, I’ll talk to you about reviews. We all want client reviews, don't we? But why are your reviews so anemic? Most of the time reviews are an afterthought. So, let’s talk about some of the reasons why you...
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Episode 105 - Your Focus is Being Stolen for Auto Repair Shop Owners
I've been talking about focus lately. I hear shop owners, clients, and non-clients alike, tell me, “Rick, I have a problem with focus. I just can't do it.” You are blaming yourself for your focus deficit. But it's not...
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Episode 104 - The MUSTs to Keep Your Focus for Auto Repair Shop Owners
Today I want to talk to you about your MUSTS. There are some things that you MUST take care of to create and keep your focus. In this Podcast Episode, I’m going to give you two ways that can help out! So press play...
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Episode 103 - The Difference Between Thinking vs Focusing for Auto Repair Shop Owners
What I want to talk about is the mistake that a lot of people are making. Over the last week or so, I've been talking about focus. Since then, a lot of shop owners tell me that they think about their business all the...
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