Good morning everybody. My name is Rick White. I'm the lead coach for 180BIZ. You're going to notice I'm not in my office today. I'm outside and it's a great day for today's conversation. So first thing I'm gonna do is you're going to notice, I hope you can see that 10 minutes. We're going to hit the start right there. You can see it's going, hot dog! Let's get started. So today I'm outside. I want to show you where I'm at. I'm going to do a little panoramic here with the phone and that's what I'm using my phone today. So look at this.

This is an absolutely beautiful park here in Harrisonburg, Virginia, that for the next four days is going to be inundated with about a hundred cub scouts. We're going to have our day camp here and it is a lot of fun. This is I think, my fifth year doing it. Oh my wife's on. Good Morning Brenda. So what I'm here to do today is to talk to you about it. See this pavilion that I'm in right now, by the end of the day is going to be set up for the cubs...

During my video blogs each week, I’m going to come up with a word I want you to think about. Just something to start your week off right.

This morning’s word is EXCEED. Exceeding customer's expectations. Let’s start with a story.

About two months ago, Brenda went away for a week.  So… Brandon, our oldest grandson, and I had a guy’s weekend.

We drove up to Washington, D.C. and went to an event called Marvel Heroes Live. We had two front row tickets. The show was 90 minutes of guys playing superheroes going after bad guys with stage blowing up, etc. Brandon had a blast.

The thing that struck me, believe it or not, was the cotton candy. One of our take homes was a huge bag of cotton candy. Not a big deal, right? You'd expect to see cotton candy popcorn and things like that at these events. The cotton candy was only, was, of course, 30 dollars. What amazed me was when we finished the cotton candy there were moist towelettes at the bottom of the bag to...