Hi, my name is Rick white with 180Biz and I just want to talk about one thing for today and that is modes.

You see, in your business there are only two modes. There's DO IT mode and GROW IT mode and the problem that I see all the time with auto repair shops is the fact that they are in do it mode 98 or better percent of the time.  They are so much more comfortable with the DO IT part of their business versus the GROW IT part of their business. Now the first thing I want to share with you about this is the fact that you have to be intentional about creating time where you are in GROW IT mode. If you don't have that time set aside, then what ends up happening is you end up with the cycle of being really, really busy and then nothing and then really, really busy and then nothing. So you've got to have time for GROW IT mode. Now when I say GROW IT mode, most shops think I've got to advertise more, I need more customers and that's not the case. There are three ways to grow your...

Good morning everybody. My name is Rick White. I'm the lead coach for 180BIZ. You're going to notice I'm not in my office today. I'm outside and it's a great day for today's conversation. So first thing I'm gonna do is you're going to notice, I hope you can see that 10 minutes. We're going to hit the start right there. You can see it's going, hot dog! Let's get started. So today I'm outside. I want to show you where I'm at. I'm going to do a little panoramic here with the phone and that's what I'm using my phone today. So look at this.

This is an absolutely beautiful park here in Harrisonburg, Virginia, that for the next four days is going to be inundated with about a hundred cub scouts. We're going to have our day camp here and it is a lot of fun. This is I think, my fifth year doing it. Oh my wife's on. Good Morning Brenda. So what I'm here to do today is to talk to you about it. See this pavilion that I'm in right now, by the end of the day is going to be set up for the cubs...

During my video blogs each week, I’m going to come up with a word I want you to think about. Just something to start your week off right.

This morning’s word is EXCEED. Exceeding customer's expectations. Let’s start with a story.

About two months ago, Brenda went away for a week.  So… Brandon, our oldest grandson, and I had a guy’s weekend.

We drove up to Washington, D.C. and went to an event called Marvel Heroes Live. We had two front row tickets. The show was 90 minutes of guys playing superheroes going after bad guys with stage blowing up, etc. Brandon had a blast.

The thing that struck me, believe it or not, was the cotton candy. One of our take homes was a huge bag of cotton candy. Not a big deal, right? You'd expect to see cotton candy popcorn and things like that at these events. The cotton candy was only, was, of course, 30 dollars. What amazed me was when we finished the cotton candy there were moist towelettes at the bottom of the bag to...