One of the most difficult positions in an auto repair shop is the Service Advisor on the front counter. Since the recent recession, this position has become more important than ever. The recession left us with shrinking car counts, customers with shorter attention spans and customers with significant trust issues. Sound familiar? The result is owners or advisors constantly worrying about being perceived as overselling. This webinar recording will immediately help front counter personnel connect more deeply with customers making “selling" significantly easier. Your result? No hesitancy presenting and selling the customer with what they really need for their vehicle resulting in happier customers and an increase in your bottom line!
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