Set Standards and Stop Tolerating by Rick White, President 180BIZ
What will I talk about today? We're going to talk about a disconnect. What are shops starting to see? I am so glad you asked. Businesses are changing and things are starting to pick up. The car counts are coming up. But many of the shops are the same or even worse than before the pandemic. But, how could that be? What's going on? And I'm going to tell you exactly what is going on in two words. You haven't set a standard. So standard is the first word. You have not set a standard. You haven't set a new standard for your business. And because you didn’t sit down with everyone to say what your going to do, everyone thinks it’s the same stuff they did before. And that's why this isn't working.
The second reason it's not working is because you're tolerating. That’s the second word, tolerating. You must stop tolerating subpar performance. You've must look at this as the time to get better. Now is...
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