Dealing with Frustration by Rick White, President 180BIZ
Today I want to talk about frustration. Why is this a big deal? Because 44 states are relaxing their “Stay at Home” guidelines. More people are starting to come out. There are a lot of people that are frustrated. There are a lot of people that are angry. There are a lot of people that feel like they have been forced to do things they don't want to do. And you're going to start seeing more and more of them in your shop. You can't go into this thinking it's business as usual. This is still not normal. You’re going to start getting busier. Be very, very intentional here. If nowhere else, please be intentional here.
Frustration levels of some people are higher than they normally are. We're all a little bit on edge. We're ready to get things back to the way they should be. But you know, you're going to have guidelines. Some States that are requiring masks. Some are requiring curbside only. Some are requiring...
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