I Don't Know by Rick White, President 180BIZ
I'm going to talk to you about is the dreaded “I don't know.” I want you to write that down. Yes, I know you've heard it a million times. You probably have said it a million times, but that's not what I'm talking about. I want you to write this down. You can't grow your business with “I don't knows”. I'm going to give you a tip to help you work through this and get it so that you can overcome saying, I don’t know. Now this works at home for you that are raising children as well as at work.
The first thing is to stop saying I don't know when someone asks you a question. They don't expect the exact accurate answer. That's what your team thinks, though. When you're asking a team member what is going on here? Or what happened here? Or what do you think we can do? They’re going to come back with I don't know. And it's because they're worried about giving an answer that is not correct. But, who expects the...
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