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Successful Auto Repair Shop Owners Know the 5 C's of Confidence


Get to Know the 5 C's of Confidence

by Rick White, President 180BIZ                                                                (Estimated Read Time 4 minutes)

We’ve been talking about zones. When we’re in the Comfort Zone, we have to push past the Fear Zone to get to the other zones that will make our business successful. But we, all too often, get stuck looking at the Fear Zone. The answer is you need to be more confident. You're thinking to yourself, “If I just have that confidence level, I will be able to push through that fear.”

Confidence doesn’t come from learning.

Confidence doesn't come from thinking things through. Confidence doesn't come from watching other people do something. Confidence comes from action. But wait a minute. You don’t gain confidence, then act.  It's the exact opposite. You must act and then you gain confidence.

I have the five Cs that I want to talk to you about in this episode. When you do anything new, the very first thing you must do is (1) MAKE A CHOICE.  You must decide what you will do. Make the decision once and then give it some time to see if it will work or not. I see people take too long to make a decision and they're too quick to change their minds. I want you to make a decision quicker, and then give it more time to see if you get the traction you're looking for.

I’ll tell you about an old adage, a joke. If there are four birds on a wire and one decides to fly off, how many are there? Most people will say three. One decided to fly off. But the reality is just because you made the choice doesn't mean you did anything.

It's not until you take action is when something happens.

So, the first thing you must do is make a choice.

The second thing you must do is (2) COMMIT to that choice. What does that mean? It means don’t be wishy-washy. It means don’t change your mind right away. Don’t give it just a day or two and then second-guess yourself. You’ll be right back at the decision state again. Make a choice and commit to that choice.

What does that commitment look like? It's a simple three-word phrase I got from Coach Jenny several years ago. NO MATTER WHAT. Make a choice, then commit to that choice. Say to yourself, “I’m going to do this… no matter what!” So, that's the second thing.

No matter what.

The third C is (3) COURAGE. Courage comes in two forms. It's the courage to take action knowing you won’t be great at it. It's knowing you are going to fall. The first part of courage is the courage to act. But then the other part of that courage is to get back up when you fall. When you get up, you will be able to go a little longer before you fall again. You will go a little faster before you fall again. And you will find the frequency of falling gets further apart and less severe and you will see growth.

As you do something over and over again, you are going to get better at it.

And then as you get better at it, now comes confidence.  Confidence is a byproduct of persistent action. Action always proceeds confidence. Stop looking for confidence. Don't get stuck in the learning paradox here. What happens is that you think, “Let me learn a little more.” In that process, you get smarter, but you don't get better because learning gives you a false sense of progress. It's not progress. Action is progress. Learning is progress. Learning from your actions is progress. Learning from action is, “Oh, that one didn't work as well. Let me try it this way. Oh, that's better.” It’s adapting.

Competence means you’re good at it.

(1) You must make a choice. (2) Commit to that choice. (3) Have the courage to take action on that choice and stick with it. (4) Then you get COMPETENT at something. Competence is the fourth C and it just means you're good at it. And at some point you master it. It's where it's something you don't even think about anymore. And then the fifth part, that's (5) CONFIDENCE.

Please share this video.

Also, keep in mind, our shop owners’ round tables coming up, I want you to have fun.  And if you want to see the full Getting in the Zone webinar, check out our Pocket Business Genius webinar series.

God bless. Stay safe, have some fun, and go make some money.

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