Anyone that reads this blog knows I love quotes. They’re incredible lessons wrapped up in little nuggets. I came across one yesterday that really got me thinking and piecing things together. The quote is “A word of encouragement during a failure is worth more than an hour of praise after a success.” – Unknown. Think about those words for a moment. Let them mull in your brain. When an employee fails, is giving encouragement your go to response? If you’re like most, I’m willing to bet No.
Think about it though, it really makes sense. Sure your employees want to be recognized for doing things right, we all do. But how much more important is it to let them know that you believe in them and care about them when they fail? Instead of letting them feel bad because they failed and actually adding to it by getting upset and making them feel worse, you build them up and reinforce the fact that they’re a good person.
The best way to deal with the failure is for you first to see this as an opportunity to build up your employee with encouraging words and then reframe the failure as a lesson in your employee’s mind. You can do this by asking three simple questions.
To be clear, this thought process won’t work on the employee that keeps making the same mistake over and over again. Instead, it’s for the great employee you have that in some way dropped the ball. When you can encourage your employee when they mistake, you’re going to show them how AMAZING they are!
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